SmallBizGenius Analysis
Society6 receives mixed reviews, with many customers praising their unique art selection and helpful customer service, while others report issues with product quality and shipping delays. The quality of prints on products like duvet covers and phone cases is a recurring concern.
Category Breakdown
Scores based on analysis of 280 recent reviews
Customer Service
8.5/10Many reviewers praise Society6's customer service, particularly mentioning specific representatives like Kyla and Maria. They are often described as helpful, responsive, and efficient in resolving issues related to orders, returns, and product inquiries; for example, one reviewer said Kyla was "extremely helpful" and another mentioned Maria made a return "so easy."
25 reviews mention thisProduct Quality
4.5/10A significant number of reviewers express disappointment with the quality of products, particularly the print quality on items like duvet covers, comforters, and phone cases. Common complaints include blurry or low-resolution images, color discrepancies compared to the website, and cheap-feeling materials; for instance, one reviewer described a comforter as a "cheap thin blurry ass print" while another said a duvet cover was "colored ink printed on fabric...so kinda cheap looking."
30 reviews mention thisShipping & Delivery
5.0/10Some reviewers report issues with shipping, including delays and lack of updated delivery information. One reviewer mentioned being charged "so much for shipping that’s now delayed with no updated delivery date," while another reported their order was "never delivered to post office from the company."
12 reviews mention thisWebsite Experience
6.5/10Some reviewers find the website easy to navigate and appreciate the wide selection of designs. However, others mention difficulties finding specific designs, especially when using a phone, and express frustration with the lack of certain features; one reviewer stated it’s "nearly impossible to find a specific design when using my phone."
5 reviews mention thisReturns & Refunds
8.0/10Several reviewers highlight the ease and efficiency of the return process, often attributing it to helpful customer service representatives. One reviewer mentioned receiving "constant communication and very clear instructions on how to return an item," while another praised the customer service team for making the refund process "incredibly quick, easy and pain free."
8 reviews mention thisProduct Design & Selection
9.0/10Many reviewers appreciate the unique and artistic designs available on Society6, emphasizing the wide selection and the opportunity to support independent artists. Reviewers frequently use terms like "unique," "beautiful," and "piece of art" to describe the products; for example, one reviewer said the shower curtain was "perfect, very unique.. like a piece of art instead of just the typical boring old shower curtains they have at the store."
15 reviews mention thisPros & Cons
What Customers Love
"Kyla was extremely helpful. I was saving up pillow designs in my cart to narrow it down and decide. I accidentally ordered all of them. She was very kind, immediately contacted someone to turn that around."
"Wow! So many choices! I was searching for a unique shower curtain and Society6 was recommended by a designer friend."
"A million thanks are not enough for the help I received while completing a return. I was helped at every step with constant communication and very clear instructions on how to return an item."
"I have bought on society6 before and love supporting artists."
"It was easy and fun to shop!It was easy to shop and fun to look around the site. There were so many things I liked - I will definitely be back!"
Common Complaints
"The comforter I received looks nothing like the photograph on the website. The resolution is way off and it looks like a poorly enlarged print, very blurry and almost pixilated."
"i love the products but why am i being charged so much for shipping that’s now delayed with no updated delivery date? five days after ordering and the package hasn’t even been shipped? ridiculous."
"The bedspread I ordered is not anything like the photograph. A blurry cheap horrible fuzzy print on basically cheap cotton covered foam that will probably disintegrate when washed."
"This phone case is a piece of shit and I’m so disappointed because I always get my phone cases from here. It didn’t fit my phone properly at all (it is the correct size, it’s just awkward fitting) and..."
"I like the products, but it’s nearly impossible to find a specific design when using my phone, even when I know the name of the designer and pattern."
Common Questions About Society6
Answers derived from customer review patterns
Is Society6 legit and trustworthy?
Society6 is a legitimate platform that connects artists with consumers looking for unique designs. However, based on the reviews, the trustworthiness of the product quality is inconsistent. Many customers have received products that matched their expectations and praised the customer service, while a significant number have reported issues with blurry prints, color discrepancies, and overall product quality that doesn't align with the website's images. While Society6 is a real company, it's important to carefully review product descriptions and be aware of the potential for quality issues.
Based on 45 reviewsDoes Society6 have good customer service?
Society6's customer service is frequently praised in the reviews. Many customers specifically mention representatives like Kyla and Maria, highlighting their responsiveness, helpfulness, and efficiency in resolving issues. Reviewers report that customer service is quick to address concerns, provide clear instructions for returns, and offer solutions to order problems. This positive feedback suggests that Society6 prioritizes customer satisfaction and provides a reliable support system.
Based on 30 reviewsIs Society6 worth it for small business?
Whether Society6 is worth it for small businesses depends on their specific needs and priorities. If a small business is looking for unique, artist-designed products to resell or use for promotional purposes, Society6 can be a viable option. However, the inconsistent product quality and potential shipping delays are significant drawbacks. Small businesses should carefully weigh the benefits of unique designs against the risks of receiving subpar products and the potential impact on their own brand reputation.
Based on 25 reviewsWhat is Society6's return policy like?
Based on the reviews, Society6 generally has a favorable return policy, with many customers reporting positive experiences with the return process. Reviewers highlight the ease and efficiency of returns, often attributing it to the helpfulness of customer service representatives. The customer service team is said to provide clear instructions and prompt assistance, making the return process relatively painless. However, it's important to note that the return policy may have specific conditions, so it's advisable to review the official policy on the Society6 website before making a purchase.
Based on 15 reviewsWhy are Society6 prints sometimes blurry?
Several reviewers mention receiving products with blurry or low-resolution prints, suggesting that this is a recurring issue with Society6. This problem may stem from the printing process, where designs are enlarged and printed onto various materials. If the original artwork is not high-resolution, the enlargement can result in a blurry or pixelated image. Additionally, the type of material used and the printing technique can also affect the final print quality.
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